Business Deal

Product delivery time:
Usually the item will be shipped after your payment is confirmed.
However, if an item is out of stock or your order came during a busy period, shipping will be delayed.
Your order will be delivered by EMS.

Handling of defective items:
In the case of items such as the following has been received, please send it as an attachment to e-mail the image.
After checking the contents, we will contact you correspondence. (e-mail:info@protexshop-international.com)

- Items different from the ones you ordered
- Damaged or dirty items

About cancellation:
Only when you contact us within 5 days after the order-confirmation mail,we can accept your cancellation.
After 5 days,we are not able to accept cancellation due to the preparation of shipping.

Cancellation Policy:
Within 90 days: Full refund.
On and After 90 days: Cancellation is not possible.

Payment method and payment period:
You can use the following the way of payment on this site.

- Credit card
Commission is Free.

- You can use those Credit cards
We accept VISA and MASTER. We will ship after you place your order.

- Payment type
Single payment.

The credit card payment is settled at the time you order at our store.
Timing of withdrawal from your bank account depends on your credit card company.

Additional Charges:
- Handling charge for International shipping(excluding tax)

We will inform you the total payment amount by e-mail after your order.
You needs to pay in on-line by yourself when you order the card settlement. Please note that your order will not confirm if the settlement is not completed.
Payment by credit card is settled at the time you order in our store.
We will cancel your first order If you need changing the amount of payment about your order. And, you need to order again.
Please note that sometimes happens that you might be not able to use your credit card in this site for result of credit examination.
We use a system called SSL in our company. Card number is encrypted when it will be sent.


About Customs, Duties & Taxes:
- When ordering from PROTEX SHOP, you're responsible for assuring the product can be lawfully imported to the destination country

The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Other:
- Color of products
The Color of products might be seen differently by the monitor of your PC.

- Copyrights (C)
Copyright (C) PROTEX SHOP All Rights Reserved.

- About shopping cart
This shop uses an online shop platform and server provided by Future Shop Co., Ltd.
Data posted to the server via the forms on this site is encrypted using SSL (Secure Sockets Layer) for protection.
Credit card information is encrypted and sent to a dedicated payment server run by Future Commerce Co., Ltd.
It is not stored in our own systems in any way.





Privacy Policy


Introduction:
We at FUJIKOWA INDUSTRY Co.,LTD.and DIGISEARCH AND ADVERTISING INC.(hereinafter referred to as "we","our", or "us") recognize
the importance of our customers' personal information, and therefore established the following privacy policy that we follow to protect such information.

Scope of the Privacy Policy:
Handling of personal information applies to cases such as making a purchase through our website, contacting us or subscribing to our newsletter.
When customers use our website, their personal information will be managed in accordance with these policies.

Purpose of use of personal information:
Other than the purpose of providing our shopping service, we may use our customers' personal information as well as
information on orders they have made (including previous orders) for the below mentioned purposes. We will not use
such information for any purpose other than those set forth below or for providing our shopping service.

(1) To introduce our products and services to a customer
(2) To place an order, check order details and make changes to an order on behalf of a customer.
(3) To answer questions from a customer
(4) To request opinions and ideas from a customer about our service
(5) To use information in a manner to be specified, after getting the customer's consent
(6) To gather statistical data using customer details and use such data in documents and other materials
(7) To display and offer services and send information that matches a customer's preferences


Safety management of personal information:
In order to ensure the safety and accuracy of personal information, we take appropriate safety measures in managing such
information to prevent unauthorized access, leakage, data loss, destruction, falsification, etc. In the unlikely event that an incident related to personal information should occur, necessary measures including recurrence prevention will be taken immediately.

Deposit of personal information:
In order to achieve the purposes stated in this document, we may subcontract when necessary. In such cases, we will manage and supervise subcontractors appropriately. Subcontractors include transport companies, printing companies involved in sending direct mail, collection agencies that collect outstanding fees, etc.

Disclosure of personal information to third parties:
We will not share or publish personal information with third party companies or individuals without permission, other than in the following cases:
(1) When the relevant person has agreed to share information.
(2) When disclosure of information is demanded from public institutions such as government agencies in compliance with laws and regulations.
(3) When disclosing personal information for business partners who are responsible for maintaining the web site. In this case only the necessary information well be disclosed, and the partners will be obligated to properly manage the personal information by contract.

About cookies:
Cookies are files that store small amounts of information on your computer or other device. Our use of cookies is never linked to specific personal information on our site. Our site can still be used to some extent if cookies are disabled.
Our site uses cookies on the product detail and shopping cart pages. The shopping cart will not function when cookies are disabled. Our site does not use cookies with the purpose of collecting unnecessary or extra data.
It is recommended that you leave cookies enabled when shopping on our site or other online shops.
On our site, there are pages that use cookies in order to collect access logs to help improve the usability of the site and to enhance convenience by eliminating the need to enter personal information again more than once.

Matters relating to internet privacy:
(1) Please keep in mind that when you voluntarily display personal information on places like public bulletin boards, it is possible for other users to collect and use such information. If you disclose your email address, for example, you may receive unwanted messages. Each user must understand that they transmit information at their own risk.
(2) Third party services and sites that can be accessed through our website and companies that collect personal information for various promotions follow independent regulations with respect to privacy and data protection. We do not assume any responsibility or liability for the activities of these independent third parties.

Notification and change of the handling of personal information:
We may alter the content of our privacy policy without prior notice due to operational needs, enforcement of new laws and regulations, revision of existing laws and regulations, and other circumstances. Such changes will be displayed on our website. Please check the latest content when using our site. If you have any questions about the management of your personal data, etc., please contact us at the address below.

FUJIKOWA INDUSTRY Co., LTD.

- Personal Information Administrator
- PROTEX BLDG. 3-23-3 Shinmachi, Setagaya-ku,Tokyo 154-0014, JAPAN.
- e-mail: info@protexshop-international.com

Disclosure, correction, deletion and administrator of personal information:
Below is the contact information of the personal information administrator, as well as the contact information for members who would like to disclose, correct or delete their personal information. In case of disclosure, correction or deletion, please contact by phone or email. Please understand that confirmation of your identity will be conducted at that time.

FUJIKOWA INDUSTRY Co., LTD.
- Personal Information Administrator
- PROTEX BLDG. 3-23-3 Shinmachi, Setagaya-ku,Tokyo 154-0014, JAPAN.
- e-mail: info@protexshop-international.com


DIGISEARCH AND ADVERTISING INC.
-Site Operator
-Yebisu Garden Place Tower,27F 4-20-3 Ebisu, Shibuya-ku, Tokyo, Japan